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IED-PK | Covid-19 – Library @ your Doorstep: FAQs

IED Library online services are accessible 24/7

Frequently Asked Questions

How can I access to library print collection?

The access to the IED library print collection is not allowed due to the lockdown in the country. Once the lockdown is lifted, Patrons will be provided with the limited circulation service only on Mondays from 10:00 am. to 12:00 noon. Until then library online resources can be accessed 24/7

Link(s) | Library Updates

How can I renew my books online?

Library patrons can access their library account by logging into SAFARI Catalogue by visiting the link below. Your Employee/Student ID numbers (like IK123456) is your User ID and PIN in SAFARI for further details click on 'SAFARI Account'

Link(s) | Search Access Find and Retrieve Information (SAFARI) | SAFARI Account

How can I access eBooks and online journals from off-campus?

Registered library patrons can access eBooks and online journals 24/7 via VPN from off campus

Link(s) | Secure Campus Access Gateway (VPN) | Off Campus Access

What will happen to my issued books?

Due to physical closure of IED library, during COVID-19 pandemic, all issued items from library have been renewed till June 1, 2020. You can also check the due date online through your library accounts at SAFARI Catalogue.

Link(s) | Search Access Find and Retrieve Information (SAFARI)

I am having trouble using online library resources, how can I get the help?
If you are unable to access our library eResources through VPN, Initially try the following steps:
  • Make sure your have entered correctly, your Login ID
  • Your password should be active and updated
  • See if all the databases are working, except one of them. If so, wait for the temporary issue resolve from the service provider
  • Check with different web browser

If all the steps are followed and still you are facing any difficulty, write to us on Help Desk

Link(s) | Help Desk

Is there a list of all IED library databases?

You can access a list of IED library databases once you are logged on to IED eResources through VPN or you can also search through 'Library eResources' from Library @ Your Doorstep guide

Link(s) | Secure Campus Access Gateway (VPN) | Library eResources

Is there any link to access AKU-IED research? 

Yes, AKU-IED publications are available via 'eCommons@AKU' (AKU Institutional Repository)

Link(s) | eCommons@AKU

May I find general information about COVID-19?

You may find general and scholarly updates about COVID-19 by visiting our Library @ Your Doorstep guide

Link(s) | COVID-19 Info

How can I access IED theses from home?

Library patrons can only access theses abstracts via eCommons@AKU or through SAFARI Catalogue.

Link(s) | eCommons@AKU | Search Access Find and Retrieve Information (SAFARI)

How can I get articles which are not available through IED eResources collection?

IED library subscribes a number of databases directly and have access to the online resources provided by HEC. However if library patrons are unable to find their required materials within our available online resources they can get help.

Link(s) | Electronic Document Delivery

How can I troubleshoot VPN login issues?

If library patrons are facing the login issue for VPN access, please contact IT service desk.

Link(s) |  IT Service Desk

Is IED library staff, available virtually during this pandemic situation? 

Yes, IED library staff is virtually available for online support via email:

  • Monday to Friday (9am to 8pm) | Saturday (9am to 4pm)

You may also visit our Library @ Your Doorstep guide for further details.

Link(s) | Write to Us!

Faculty Liaison Librarian

Need Help?

 

  AKU – IED Library

           IED – PDC, 1-5/B-VII,F.B. Area,
           Karimabad, P.O. Box 13688,
           Karachi – 75950

   ied.library@aku.edu

   +92 21 3634 7611-4; (Ext. 8681)
           +92 21 3682 6991-9